3 Troubleshooting

This section describes some problems you may encounter using SysMan Station and suggests corrective action.

A new connection to this host is not allowed because a connection already exists
Description: This error message appears when trying to connect to a host.
Possible Cause: There already is a connection open for this user to this host.
Suggested Action: Use the existing connection.

Login Incorrect. Please re-enter your username and password.
Description: This error message appears when trying to connect to a host.
Possible Cause: You are using an invalid user name or password.
Suggested Action: Make sure a valid user name and password is used.
If user name and password are correct, exit SysMan Station and restart SysMan Station.
If it still fails, restart the daemons by running the following commands:
/sbin/init.d/smsd restart /sbin/init.d/smauthd restart

You have exceeded the maximum number of attempts to log into the SysMan Station
Description: This error message appears when trying to connect to a host.
Possible Cause: You have attempted to log in too many times using an incorrect user name or password.
Suggested Action: Check your user name and password and wait 15 minutes before attempting another log in.
Do not attempt to log in before the time out period expires, otherwise the lock out timer will be reset.

Failed to connect to <hostname>. The SysMan Server daemon is not reachable
Description: This error message appears when trying to connect to a host.
Possible Cause: The host you want to connect to is not reachable, or the SysMan Server daemon (smsd) is not running.
Suggested Action: Make sure the host is reachable. To restart the daemon:
/sbin/init.d/smsd restart

Failed to connect to <hostname>. The SysMan Authentication daemon is not reachable
This error message appears when trying to connect to a host.
Possible Cause: The host you want to connect to is not reachable or the SysMan Authentication daemon (smauthd) is not running.
Suggested Action: Make sure the host is reachable. To restart the daemon:/sbin/init.d/smauthd restart

The authentication signature is not valid.
Description: This error message appears when trying to connect to a host.
Possible Cause: If the problem persists, the system's Java environment may have a problem.
Suggested Action: Exit the SysMan Station and try again. If the problem persists, the system's Java environment may have a problem. To download the correct Java runtime environment (JRE), follow the instructions on the SysMan home page:
http://<your_system_name>:2301/SYSMAN/index.html

The request for authentication has been denied
Description: The error message appears when trying to connect to a host.
Suggested Action: Exit the SysMan Station, restart the SysMan Station daemons:/sbin/init.d/smsd restart /sbin/init.d/smauthd restart
Start SysMan Station again.
If the problem persists, contact your support representative.

Remote root logins to <hostname> are prohibited. The system administer can enable remote root logins using the /etc/securettys file.
Description: When trying to run SysMan Station remotely as root you are not allowed to connect.
Possible Cause: You are not allowed to log in remotely as root.
Related Reference Page: securettys(4)

The SysMan Station server on host <hostname> is version <n1>, which is incompatible with the SysMan client application (sysman -station) which is version <n2>. Thus the SysMan Station client cannot run on this server.
To run SysMan Station either run a client application (sysman -station) from <hostname> or use the Web browser to connect to <hostname>: 2301. Note: You can either click on SysMan Station to start the application within the PC browser or download the latest kit, however this may remove your current SysMan Station client.
Description: This error occurs when you are trying to connect a client to a server whose versions are incompatible.
Possible Cause: You are trying to connect to an incompatible version of the SysMan Station daemon (smsd).
Suggested Action: Run a client application from the host from the command line of an X-capable display such as a UNIX workstation, a PC Web browser, or directly on a PC.
To learn how to run the client application from the host, load the SysMan home page from the Compaq Insight Manager home page, http://<hostname>:2301/SYSMAN/index.html, and follow the instructions provided.

NOTE
This download will overwrite your current SysMan Station client. See Opening SysMan Station.

Related Reference Page: smsd(8)

Host <hostname> is running an old version (version <n>) of the SysMan Server (smsd). The SysMan Station will run in compatibility mode.
Description: This message occurs when you are trying to connect a client to an older server, and features available in the newer version of SysMan Station may not be available during this session.
Possible Cause: The SysMan Station server that the client is connected to is one version older than the client.
Suggested Action: No further action is necessary; however, you optionally can perform the suggested action below.

Run a client application from the host from the command line of an X-capable display (such as a UNIX workstation), a PC Web browser, or directly on a PC.
To learn how to run the client application from the host, load the SysMan home page from the Compaq Insight Manager home page, http://<hostname>:2301/SYSMAN/index.html, and follow the instructions provided.

NOTE
This download will overwrite your current SysMan Station client. See Opening SysMan Station.

Related Reference Page: smsd(8)

Cluster members are in a Rolling Upgrade
Description: When restarting the SysMan Station daemon (smsd), this message appears when there are cluster members with different operating system versions.
Possible Cause: The system administrator has started a rolling upgrade, in which one node of the cluster upgrades at a time.
Suggested Action: Wait until the rolling upgrade has completed and all features return to full functionality.
Related Reference Page: smsd(8)

This TruCluster has members with different versions of UNIX. This may cause the SysMan Station to be unaware of new hardware, and may cause these new SysMan management features to be unavailable. Once the upgrade is complete, all of the hardware and management features will return to fully functional. See the TruCluster Installation Guide for more information.
Description: This message appears as a result of selecting More Information from either the Incompatible Versions error message when you are trying to connect a client to a server whose versions are incompatible or the Compatibility Mode message when you are trying to connect a client to an older server, and features available in the newer version of SysMan Station may not be available during this session.
Related Reference Page: smsd(8)

Error launching URL: <url>
Description: This message appears when you attempt to use a tool that launches a Web browser from the SysMan Station Tools menu. For example, when you select a SAN appliance listed in the Tools menu, a Web browser launches and displays the homepage for that appliance. The URL is set through the Identify SAN Appliances application.
Possible Cause: The URL or hostname assigned to the tool is invalid.
Suggested Action: Use the appropriate tool, for example, Identify SAN Appliances, to enter the correct hostname or URL. See the appropriate online help volume for more information.

Your Web browser could not be launched.
Description: This message appears when you attempt to use a tool that launches a Web browser from the SysMan Station Tools menu. For example, when you select SAN appliance listed in the Tools menu, a Web browser launches and displays the homepage for that appliance. The URL is set through the Identify SAN Appliances application.
Possible Cause: The location of the Web browser is not in the appropriate default directory.
Suggested Action: Ensure that the location of the browser is in its default location.

Cannot run SysMan Station in Netscape Version 6.2.1.
Description: On Tru64 UNIX Version 5.1C, you must use the default browser, Netscape Version 4.76. The SysMan applications cannot run with the optional Netscape Version 6.2.1 browser, which also ships on Tru64 UNIX Version 5.1C.
On a PC, the browser must support a fully compatible Java 1.1.8 environment. An example of such a browser is Microsoft Internet Explorer Version 4.0 Service Pack 1 or higher.

A new connection to this host is not allowed because a connection already exists	Description: This error message appears when trying to connect to a host. Possible Cause: There already is a connection open for this user to this host. Suggested Action: Use the existing connection.
Login Incorrect. Please re-enter your username and password.	Description: This error message appears when trying to connect to a host. Possible Cause: You are using an invalid user name or password. Suggested Action: Make sure a valid user name and password is used. If user name and password are correct, exit SysMan Station and restart SysMan Station. If it still fails, restart the daemons by running the following commands: `/sbin/init.d/smsd restart /sbin/init.d/smauthd restart`
You have exceeded the maximum number of attempts to log into the SysMan Station	Description: This error message appears when trying to connect to a host. Possible Cause: You have attempted to log in too many times using an incorrect user name or password. Suggested Action: Check your user name and password and wait 15 minutes before attempting another log in. Do not attempt to log in before the time out period expires, otherwise the lock out timer will be reset.
Failed to connect to <hostname>. The SysMan Server daemon is not reachable	Description: This error message appears when trying to connect to a host. Possible Cause: The host you want to connect to is not reachable, or the SysMan Server daemon (`smsd`) is not running. Suggested Action: Make sure the host is reachable. To restart the daemon: `/sbin/init.d/smsd restart`
Failed to connect to <hostname>. The SysMan Authentication daemon is not reachable	This error message appears when trying to connect to a host. Possible Cause: The host you want to connect to is not reachable or the SysMan Authentication daemon (`smauthd`) is not running. Suggested Action: Make sure the host is reachable. To restart the daemon:`/sbin/init.d/smauthd restart`
The authentication signature is not valid.	Description: This error message appears when trying to connect to a host. Possible Cause: If the problem persists, the system's Java environment may have a problem. Suggested Action: Exit the SysMan Station and try again. If the problem persists, the system's Java environment may have a problem. To download the correct Java runtime environment (JRE), follow the instructions on the SysMan home page: `http://<your_system_name>:2301/SYSMAN/index.html`
The request for authentication has been denied	Description: The error message appears when trying to connect to a host. Suggested Action: Exit the SysMan Station, restart the SysMan Station daemons:`/sbin/init.d/smsd restart /sbin/init.d/smauthd restart` Start SysMan Station again. If the problem persists, contact your support representative.
Remote root logins to <hostname> are prohibited. The system administer can enable remote root logins using the /etc/securettys file.	Description: When trying to run SysMan Station remotely as root you are not allowed to connect. Possible Cause: You are not allowed to log in remotely as root. Related Reference Page: `securettys`(4)
The SysMan Station server on host <hostname> is version <n1>, which is incompatible with the SysMan client application (sysman -station) which is version <n2>. Thus the SysMan Station client cannot run on this server. To run SysMan Station either run a client application (sysman -station) from <hostname> or use the Web browser to connect to <hostname>: 2301. Note: You can either click on SysMan Station to start the application within the PC browser or download the latest kit, however this may remove your current SysMan Station client.	Description: This error occurs when you are trying to connect a client to a server whose versions are incompatible. Possible Cause: You are trying to connect to an incompatible version of the SysMan Station daemon (`smsd`). Suggested Action: Run a client application from the host from the command line of an X-capable display such as a UNIX workstation, a PC Web browser, or directly on a PC. To learn how to run the client application from the host, load the SysMan home page from the Compaq Insight Manager home page, `http://`<hostname>`:2301/SYSMAN/index.html`, and follow the instructions provided. NOTE This download will overwrite your current SysMan Station client. See Opening SysMan Station. Related Reference Page: smsd(8)
Host <hostname> is running an old version (version <n>) of the SysMan Server (`smsd`). The SysMan Station will run in compatibility mode.	Description: This message occurs when you are trying to connect a client to an older server, and features available in the newer version of SysMan Station may not be available during this session. Possible Cause: The SysMan Station server that the client is connected to is one version older than the client. Suggested Action: No further action is necessary; however, you optionally can perform the suggested action below. Run a client application from the host from the command line of an X-capable display (such as a UNIX workstation), a PC Web browser, or directly on a PC. To learn how to run the client application from the host, load the SysMan home page from the Compaq Insight Manager home page, `http://`<hostname>`:2301/SYSMAN/index.html`, and follow the instructions provided. NOTE This download will overwrite your current SysMan Station client. See Opening SysMan Station. Related Reference Page: smsd(8)
Cluster members are in a Rolling Upgrade	Description: When restarting the SysMan Station daemon (`smsd`), this message appears when there are cluster members with different operating system versions. Possible Cause: The system administrator has started a rolling upgrade, in which one node of the cluster upgrades at a time. Suggested Action: Wait until the rolling upgrade has completed and all features return to full functionality. Related Reference Page: smsd(8)
This TruCluster has members with different versions of UNIX. This may cause the SysMan Station to be unaware of new hardware, and may cause these new SysMan management features to be unavailable. Once the upgrade is complete, all of the hardware and management features will return to fully functional. See the TruCluster Installation Guide for more information.	Description: This message appears as a result of selecting More Information from either the Incompatible Versions error message when you are trying to connect a client to a server whose versions are incompatible or the Compatibility Mode message when you are trying to connect a client to an older server, and features available in the newer version of SysMan Station may not be available during this session. Related Reference Page: smsd(8)
Error launching URL: <url>	Description: This message appears when you attempt to use a tool that launches a Web browser from the SysMan Station Tools menu. For example, when you select a SAN appliance listed in the Tools menu, a Web browser launches and displays the homepage for that appliance. The URL is set through the Identify SAN Appliances application. Possible Cause: The URL or hostname assigned to the tool is invalid. Suggested Action: Use the appropriate tool, for example, Identify SAN Appliances, to enter the correct hostname or URL. See the appropriate online help volume for more information.
Your Web browser could not be launched.	Description: This message appears when you attempt to use a tool that launches a Web browser from the SysMan Station Tools menu. For example, when you select SAN appliance listed in the Tools menu, a Web browser launches and displays the homepage for that appliance. The URL is set through the Identify SAN Appliances application. Possible Cause: The location of the Web browser is not in the appropriate default directory. Suggested Action: Ensure that the location of the browser is in its default location.
Cannot run SysMan Station in Netscape Version 6.2.1.	Description: On Tru64 UNIX Version 5.1C, you must use the default browser, Netscape Version 4.76. The SysMan applications cannot run with the optional Netscape Version 6.2.1 browser, which also ships on Tru64 UNIX Version 5.1C. On a PC, the browser must support a fully compatible Java 1.1.8 environment. An example of such a browser is Microsoft Internet Explorer Version 4.0 Service Pack 1 or higher.