Library /sys$common/syshlp/basichelp.hlb Release Notes, Reporting Problems  *Conan The Librarian (sorry for the slow response - running on an old VAX)

    Complete and concise information will help to receive accurate
    and timely service to software problems. Experience shows that
    many problem reports do not contain sufficient information to
    duplicate or identify the problem.

    Review the Software Product Description (SPD) and Warranty
    Addendum for an explanation of warranty. If you encounter a
    problem during the warranty period, report the problem as
    indicated or follow alternate instructions provided for reporting
    SPD nonconformance problems.

    When you prepare to report a problem, please take the following
    steps:

    o  Describe as accurately as possible the circumstances and
       state of the system when the problem occurred. Include in the
       description the version and product at fault, and the version
       and operating system being used. (You can find the version
       number by typing BASIC and pressing RETURN.) Illustrate the
       problem with specific examples.

    o  Reduce the problem to as small a size as possible, preferably
       to a program unit of 30 source lines or fewer.

    o  Remember to include listings of any command files, relevant
       data files, CDD record definitions, and so on.

    o  Provide a listing of the complete source program and any
       INCLUDE files.

    o  Submit sources electronicly or on machine-readable media if
       possible. No media will be returned to you when the report is
       answered unless you specifically request so.

    o  Report only one problem per report. This will facilitate a
       faster response.